Return Policy

Our 100% Satisfaction Guarantee

We are so honored that you have purchased a Fusion Gate and pledge to ensure your complete satisfaction.

What is your return policy?

We are so excited that you are a recipient of one of our Fusion Gate products and have the full confidence that you will truly enjoy the ease and artistic style of our designer pet gate. However, we know that you may also have questions regarding installation and usage that we can assist you with prior to returning your product. Please contact us at customerservice@fusiongates.com right away and let us help you with any questions that you may have prior to returning your product(s).

You may return items within 30 days of purchase if not 100% satisfied.

To be eligible for a return, your item must be unused and in the same condition in which it was received, contain all original components and in the original packaging.


How are refunds handled?

Your refund will be processed, and a credit will be applied to your credit card or original method of payment within 10 days.


Can I exchange my pet gate or screen?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@fusiongates.com. We will send a return invoice and shipping label for you to drop the package at your nearest FedEx location. Refer to the FedEx website to find a location nearest you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


How does shipping work if I am returning an item?

If you are not satisfied with your product, you should mail your product to: 60 S. State Route 157, Edwardsville, Illinois US 62025. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued to you and postage wasn’t paid, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.



Warranty

Your Fusion Gate is under a one-year warranty from the date of its original purchase when used in homes, installed and used according to manufacturer’s instructions. When used commercially, such as daycare/boarding facilities, the warranty is 90 days.

Fusion Gates will either repair or replace, at our discretion, any parts necessary to correct defects in material or workmanship during the warranty period. The warranty excludes wear and tear and/or damage.